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FAQ

FAQ

  1. How do I track my order? Where is my order?
    • When you place an order, an email is sent to your email address with the order details. Please check your spam or junk email folder for these emails if they do not show up in your inbox within 1 hour of placing the order.
    • A second email is sent out when your order is processed and a shipment tracking number is assigned. Please check your spam or junk email folder for these emails if they do not show up in your inbox within 1 hour of placing the order.

2. Do you have any coupons or discounts available?

3. My order has missing pieces/items. Can I get a replacement?

  • Yes
  • Replacement requests must be made before 7 days after you receive your package.

4. Do you offer discounts on bulk orders?

  • Yes – Contact us by Instagram or on the Contact Us page
  • Bulk order discounts can be accommodated for orders 5+ items minimum.
  • Business orders will need verification here.

5. I need a board today! Can I stop by your office or store and get one?

  • No
  • We are an Online-Only business. We are unable to accommodate walk in orders or pickup.
  • All orders must be placed online.

6. I am having trouble with my computer. Can I make an order over the phone?

  • No
  • Due to privacy concerns, as well as for the protection of our business, we cannot take payments or credit card information over the phone. We use payment processors so that your information remains safe.

7. I love your boards and would like to partner with your company for xyz. Who can I reach out to?

  • You may contact us on the Business Support Page. If you include all relevant information, someone will get back to you as soon as possible.

8. We would like to become a reseller, what are your requirements? Who do I contact?

9. How do I return an item?

  • Contact customer service by phone or send a message through the contact page.
  • If you return an item, it must be approved. We must log the reason you’re returning the item, and create a return order.
  • If you return an item without contacting us first, we hold no responsibility for that item. It will be refused and the post office will likely hold it for a period of time before discarding it.
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